During the COVID-19 pandemic, Fannie Mae looked to develop an app to provide a definitive resource for homeowners struggling to pay their mortgages. The app offered easy-to-follow instructions with a simple user interface. I worked remotely with the copy, UX, and development teams to design the app’s look and feel and help bring it to market.

We wanted to ensure that the experience for users was friendly and easy to use. We accomplished this by using simple and straightforward headlines and wayfinding.

Based on a few initial question, the app would provide a variety of actionable steps and resources. In addition, the app could connect the user with a housing counselor to help find the best solution for the user’s situation.

We continually reviewed color and size for optimal compliance with the strictest ADA guidelines—making sure that the app met the highest standards for accessibility.