HITTING HOME
During the COVID-19 pandemic, mortgage lenders offered relief to homeowners allowing them to delay payments. Though guidance on eligibility was often incomplete, scattered or simply incorrect. Fannie Mae urgently wanted a centralized, definitive resource, to support struggling homeowners.
 Easy to Use |
Module and Scalable Design |
ADA Compliance |
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HERE TO HELP
Working remotely with copywriters, UX, and development teams—under strict governance oversight—we rapidly structured the app, content and look & feel, speeding it to market. With easy-to-follow instructions and extensive information, the app quickly became a top download at a vital time.
ROLL:
Art Direction, and UX.
Helping You Find Your Way
In designing the app, we wanted to ensure that the experience for users was friendly and easy to use. We accomplished this by using simple and straightforward headlines and wayfinding.
Based on a few initial question, the app would provide a variety of actionable steps and resources. In addition, the app could connect the user with a housing counselor to help find the best solution for the user’s situation.
We continually reviewed color and size for optimal compliance with the strictest ADA guidelines—making sure that the app met the highest standards for accessibility.
